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Help Center

Here you will find answers to frequently asked questions about ordering, shipping, returns, payments and more. Our goal is to help you quickly and easily.

What is Vida SUISSE?

Vida SUISSE stands for timeless health through the balance of nature and science. Our vision is to provide scientifically grounded and sustainable solutions for a healthy life.

How can I contact Vida SUISSE?

Our customer service team is happy to assist you. You can reach us by email or through the contact form on our website.

How secure is my personal data?

We take the protection of your data very seriously. All information is processed in accordance with applicable data protection regulations. For more details, please refer to our privacy policy.

How can I place an order?

Orders can easily be placed through our website. Simply add the desired products to your shopping cart and follow the instructions at checkout.

Which payment methods are accepted?

We accept various payment methods, including credit cards and TWINT.

How long does shipping take?

The delivery time varies depending on the destination country. Generally, delivery within Europe takes 2 to 5 business days. In Switzerland, it usually takes 1 day if you order before 2 PM, otherwise 2 business days.

Can I change or cancel my order?

Changes or cancellations are only possible as long as the order has not yet been shipped. Please contact our customer service as soon as possible.

Do I need a customer account to place an order?

No, you can also order as a guest. However, a customer account offers advantages such as faster processing and an overview of past orders.

I forgot my password – what can I do?

You can reset your password on the login page. You will receive an email with a link to set a new password.

How can I contact customer service?

You can reach our customer service by email or through our contact form. We strive to respond to all inquiries within 24 hours.